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Frequently Asked Questions

What happens when you see a clinical psychologist?​


Consultation with a clinical psychologist usually involves  a detailed discussion of the issues of concern.  In partnership with you the clinical psychologist may:

Assess the effects of the problem on your life
Explore your behaviours, thoughts, and emotions
Help you develop effective ways of managing and coping with the problem
Assist you to establish changes that alleviate the presenting problem
Equip you with the skills and strategies you need to prevent the problem/s if possible
Help you to find more successful ways of handling everyday life issues


Clinical psychologists deliver a range of non-drug therapies, techniques and strategies that have been rigorously researched and tested for effectiveness. The number of sessions required will depend on the complexity of the issues and the needs of the client. Many people will experience a significant improvement within a few visits.

How quickly can I get an appointment?


We try to see new clients as soon as possible because we understand how much courage it takes to make the first contact with a clinical psychologist. We take the initial contact from a client and so can answer their questions and provide reassurance if necessary. We are also available for questions from doctors who may wish to discuss the needs of their patients with us.

When do you offer appointments?


We consult within normal business hours and also have after hours appointments and Saturday appointments available.

What are the fees?


The cost of a session with one of our clinical psychologists varies depending on the length of consult, the situation of the client and the clinical psychologist you are seeing. All our clinical psychologists are registered with Medicare so that eligible clients with an appropriate referral and/or Care Plan in place can receive a substantial rebate on their consultation fee from Medicare. Individuals with private health cover may also a receive a rebate for clinical psychological services. Please contact the office for more detailed information on our fee structure, and possible available rebates. 

How long is a session?


A session usually takes 50 minutes.

How do I make an appointment?


To make an appointment, please contact Michele on 8390 0334. If the phone is unattended, please leave a message on the answering machine and we will return your call as soon as possible.

Where are you located?


We are located at 42 Hallett Road, Stonyfell.

Do I need a referral?


You do not need a referral from a doctor in order to attend a session with a clinical psychologist. However, if you are eligible, an appropriate referral and/or Care Plan from a Medical Practitioner may mean you can access a Medicare rebate for the sessions you attend.

What is your cancellation policy?


We have a cancellation policy of 24 hours notice as this allows us to reallocate the appointment time to someone else on the waiting list. The full fee is charged for less than 24 hrs notice of cancellation and non-attendance at an appointment. However, we understand that sometimes there are extenuating circumstances and we take these into consideration.

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